Cancellation and Refund Policy
Last updated: October 2026
We understand travel plans change. This page explains how to cancel your booking and what refund you're entitled to depending on when you do it.
How to cancel your booking
The confirmation email you received includes a link to cancel your booking yourself, at any time, from any device.
You can also email us at info@infinityparking.eu with your booking number and we'll cancel it for you.
Deadlines and refund percentage
If you cancel 48 hours or more before your drop-off time: 100% refund of what you paid.
If you cancel between 24 and 48 hours before your drop-off time: 50% refund of what you paid.
If you cancel less than 24 hours before: no refund.
These deadlines are measured against your booked drop-off time, not the date you made the booking.
How the refund is processed
Any refund due is triggered automatically as soon as you confirm the cancellation, through Mollie, our payment provider, back to the same payment method you used.
Mollie and your bank may take a few business days to reflect it in your account.
Unpaid bookings
If you cancel a booking you haven't paid for yet, it's simply cancelled - no charge or refund involved.
Changing dates or details
There's currently no self-service option to change the dates of an existing booking. Email us at info@infinityparking.eu and we'll help you make the change.
Contact
If you have questions about this policy, email us at info@infinityparking.eu.